Please take your time to read through our terms and conditions, these are designed to protect you and ourselves.
Your written or verbal go ahead for work to commence will assume acceptance to these conditions.
- The customer may cancel no order which has been booked in by the contractor, unless the contractor has given his written agreement to the cancellation. Should the customer cancel a booked in job, for any reason, they will incur charges. Normally 10% of the job, but based on other conditions.
- The price quoted in the quotation is valid for thirty days, should the customer require extra work or a change to the original quotation, an additional charge will be made. The customers written or verbal acceptance of this quote is a binding agreement to carry out the extra work according to these terms and conditions.
- Payment for work is expected in full, Upon completion of work.
- The contractor cannot be held responsible for delays to the job commencement date, any problems arising from any delay, financial or otherwise are not the contractor’s responsibility.
- The customer is responsible for notifying the contractor of the position of any services at the work site. Any damage to pipes, wires, cables or other is the responsibility of the customer. The contractor will exercise due care when working near services but may have to cease work and leave unfinished if work becomes unsafe. This is not an excuse for reduced payment.
- The customer is responsible for investigating and notifying the contractor of any Tree Preservation Orders or Conservation Orders relating to the trees included in the contract. The customer must obtain permission in writing for any work from the Local Planning Authority. The customer is responsible for informing the contractor of the presence of any wildlife including, but not limited to Bats and Nesting Birds in the tree or at the work site. (Wildlife and Countryside Act WACA 1981) (Countryside and Rights of Way Act CRoW 2000)
- Should site conditions change after the date of the quotation, the contractor may charge for additional work resulting from changed site conditions
- The contractor always endeavours to leave the site clean and tidy, however due to the nature of some sites, ground disturbance may occur. The customer will be responsible for remedying this, unless agreed otherwise beforehand.
- Any claim or complaint by the customer must be made, in writing, within seven days from the ‘offence’. Should the contractor accept liability, repair or replacement will be made, like for like, free of charge. As soon as is practical. Failing this the contractor shall be under no obligation to remedy, restore, replace, reduce or rectify any problem.
- Should the contractor be delayed due to circumstances beyond our control including for example, (but not limited to) strikes, loss of keys, lockouts, disputes or indecision, charges may be incurred by the customer.
- Any advice given or work recommended are only guidelines, the contractor will not be held responsible for any problems resulting from our recommendations
- The customer or their representative confirms that all trees, shrubs, etc are owned by him/her or the representative. Or that they have the written authorisation of the owner for the agreed work.
- The site will be left generally ‘clean, tidy and safe’ but because of
the very nature of the works including the production of wood dust,
chainsaw / wood chippings / twigs / leaves and needles etc. and the
traversing of site personnel it will not be as it was prior to
commencement of works although every effort will be made to return the
site to a condition equal to that as found before work commencement or
- In accordance with the Consumer Rights Act 2015, works will be carried out with a reasonable care and skill and to a reasonable time frame. However, due to the very nature of the works a specific time frame may not be given, this does not affect your statutory rights. If the works are spread over multiple days, the site will be left appropriately and safe and as agreed with the client beforehand.
- All arisings including twigs, branches, woodchips, logs, trunks, foliage etc. will be removed from site and become the property of the contractor unless specifically requested by the client and this is agreed and stated in the quotation.
- The terms and conditions provided are in accordance with the Consumer Rights Act 2015, Unfair Contract Terms 1977 and the Supply of Goods and Services Act 1982 and do not affect the clients statutory rights. Upon the acceptance and signature the contract becomes legally binding, the client and contractor will be bound to the terms and conditions listed above, failure to adhere to the terms and conditions will result in a breach of the contract.